Return& Exchange
Return& Exchange Warranty
Vocalskull offers replacement, return, and maintenance according to the below terms.
Replacement or return your order for a full refund for a faulty product is available within 30 days from the date you received your order, on the condition that the product is under normal usage and not dissembled. and our products enjoy a one-year free maintenance service from the date of purchase.
Note: the returned item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that if your return is accept, we'll send you the return address. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at VocalSkull@gmail.com.
I. Exchange & Return Process
If you had any problem after you received your item, please send an email to our customer service mailbox:VocalSkull@Gmail.com , once we have the complaint form back or the details, we will reply to you within 1-3 working days. All processes are confirmed by our customer service team.
To guarantee a fast and smooth warranty process:
1. Please send us your order number and describe the issue and provide us pictures or videos that display the problem.
2. Please do not make returns directly to the address on the package received. Please only send it to the address that our customer service provided. Any return or exchange will be valid when it is accepted by our customer service center.
II. Exchange & Return Policy
1. Except for customized products, all products can be returned or exchanged within 30 days after delivery.
2.Our products enjoy a one-year free maintenance service from the date of purchase except for the following circumstances:
a).Failure or damage of the product due to improper installation, improper storage and misuse.
b).Damage caused by force majeure.
c).Failure or damage of the product due to dis-assembly by an unauthorized third party.
d).Failure in presenting a correct, effective and clear proof of purchase.
e).Warranty period expires.
f).Charged repair service is still available after the warranty period.
3. We are fully or partially responsible for all following faulty items and shipping charges :
a). For damaged item we could resend free new item to you after you send the damaged one to us,the customer is responsible for all shipping charges incurred on returned ;
b).Missing items or lost packages owing to Logistics company
4. We are not responsible for the following item, the customer is responsible for all shipping charges incurred on returned merchandise:
a).Buyer chose the wrong size or color
b).Buyer doesn't like the item (item is not faulty)
III. Exchange & Refund
For free exchanged packages, we will resend you the new package within 72 hrs after the customer service center confirmed your exchange. We cover the cost of shipping the product to you.
For returned packages, we will notify customers via e-mail and the refund will be processed within 72 hrs to the customer's original card or Paypal account after package received，We will notify you by e-mail after refund completed.
Ⅳ. Package Returned
1. Please tell us the tracking number and tracking site after you returned back.
2. In case you have any other questions, please do not hesitate to get in touch with our customer service on VocalSkull@Gmail.com